Prices are as set out on the website and include VAT at the current rate. We reserve the right to alter prices at any time.
Order Acceptance and Contract
We will notify you by e-mail as soon as possible to confirm receipt of your order. If something is not in stock, we will either let you know at the time of ordering or as soon after the order has been placed as possible. The contract for the sale of the goods will be formed when we send e-mail confirmation to you that we’ve dispatched the product to you at the address you provide us with. Acceptance will be complete at the time that we send this email to you. It’s worth remembering that any products on the same order which we have not confirmed in the confirmation email to have been dispatched do not form part of that contract.
We welcome orders from most overseas. Orders must be paid for by credit card or Paypal. Local import duties may be payable on receipt. VAT will be deducted where appropriate. If you know that it would be illegal for us to sell our products in your country, please do not order items from our site.
Please take care when entering your details as we cannot accept liability for non delivery of items as a result of incorrect information entered by yourself. In the event that you are not available to receive the goods at the point when they were delivered, you will be responsible for making arrangements to receive the goods if they are held at the post office or delivery company’s depot.
We will only charge you postage once per order, even if we send you more than one parcel. We will try to meet any date stated for delivery, but the dates are not guaranteed.
If your goods have not reached you within 14 working days from the date they left us you will need to call us on 0034 944910625 to report your order as missing in post. We allow a maximum of 21 days for you to let us know your goods haven’t arrived, if you haven’t contacted us by this time we will accept this as your acknowledgement for receipt of the goods.
Delivery charges are:
Ipar Hego cannot guarantee that the sale and delivery of its goods to your particular country or location is allowed, so please take note of your own import restrictions before placing an order.
Damaged or Defective Goods
If you receive an item that is damaged or defective, we will either replace the goods (or the faulty part of the item) free of charge or, at our sole discretion, refund to you the price of the goods (or a proportionate part of the price). Simply return the goods to us at this address :
Ipar Hego / Calle Caridad 6 3D/ 48991 Algorta / Bizkaia / Spain
Simply return the unwanted item within 15 days of the invoice date, unused and in it’s original condition. The postage fee is at the customers discrepancy. Once the item has been received and inspected we will refund the full amount to you.
If you would rather have replacement of the item, please mention this on the return form. We will proceed this as a new order, please note the delivery charges will apply in the usual way (except where we are replacing damaged or defective goods).
Please also let us have the completed form and details of the refund or exchange you require. Please tell us why you are returning the item – this ensures that we can improve our service and products in the future. Always ask for a proof of posting certificate. This will ensure that you will receive a full refund even if your goods are mislaid in the post. Sorry we currently do not provide a free returns service for our customers.
We endeavour to process postal return refunds/exchanges as soon as possible, but please allow 14 working days.
If you need a hand for any reason, please feel free to contact us by email at firstname.lastname@example.org or writing to us at: Ipar Hego, Calle Caridad 6 3D, 48991 Algorta, Bizkaia, Spain. Alternatively, you may prefer to pick up the phone to speak to one of our representatives on (0034) 944910625. Our representatives are available during the hours below:
Monday to Friday: 9.30am-4pm Saturday: 9.30am-12pm